Privacy Policy —
How z99 Protects Your Data

1. Introduction

z99 is an online gaming platform serving players across Pakistan, offering Casino, Slots, Sports Betting, Bingo, and a VIP Programme. As part of running the platform, z99 collects and processes certain personal information about its registered players. This Privacy Policy explains what data is collected, how it is used, who it may be shared with, and what rights you have in relation to your personal information.

z99 is committed to handling personal data responsibly and transparently. If you have questions about anything covered in this policy, the support team can be reached via live chat on the platform at any time, or via the email address shown in the footer of this page.

2. What Information We Collect

z99 collects personal data through several channels — during account registration, during identity verification, through your use of the platform, and through technical systems that monitor how the platform is accessed.

Registration Data

When you create a z99 account, we collect your full name, date of birth, email address, phone number, and the username and password you choose. This information is required to create and identify your account. Without it, registration cannot be completed.

Identity Verification Data

To comply with anti-money laundering and fraud prevention obligations, z99 may request identity documents at various points — particularly before processing a withdrawal or when account activity triggers a review. Documents requested may include a CNIC (Computerised National Identity Card), a passport, or other government-issued photo identification. Proof of address may also be requested in certain circumstances.

Financial Transaction Data

All deposits and withdrawals processed through z99 are in PKR. When you transact, z99 records the amount, method (JazzCash, Easypaisa, Raast, Bank Transfer, card, or mobile wallet), date and time, and the status of the transaction. Payment credentials such as card numbers are handled directly by the payment processor and are not stored on z99 servers.

Gaming Activity Data

z99 maintains a record of your betting and gaming activity on the platform, including bets placed, games played, amounts wagered, and outcomes. This data is used for account management, dispute resolution, bonus eligibility checks, and responsible gaming monitoring.

Technical and Device Data

When you access z99, technical data is automatically collected including your IP address, browser type, device type, operating system, and session duration. This information is used for security purposes, fraud detection, and to maintain platform stability.

Communications Data

If you contact z99 support via live chat or email, the content of those communications is recorded and retained for quality assurance, dispute resolution, and training purposes.

3. How We Use Your Information

The data collected by z99 is used for clearly defined purposes. The table below summarises the main uses and the reason we are entitled to process data for each:

Purpose	Data Used	Basis
Creating and managing your account	Registration data, contact details	Contractual necessity
Processing deposits and withdrawals	Transaction data, verification documents	Contractual necessity
Identity verification and fraud prevention	ID documents, IP address, device data	Legal obligation / legitimate interest
Responsible gaming monitoring	Gaming activity, deposit history	Legitimate interest / player protection
Customer support	Communications data, account data	Contractual necessity
Platform analytics and improvement	Technical data, usage patterns	Legitimate interest
Sending platform notifications and offers	Email address, account preferences	Consent

z99 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review being available as a recourse.

4. Who We Share Your Data With

z99 does not sell personal data to any third party. Data sharing is limited to what is necessary to operate the platform securely and legally. The following categories of third parties may receive your data in specific, limited circumstances:

• Payment Processors: JazzCash, Easypaisa, Raast, bank partners, and card networks receive transaction-related data to process deposits and withdrawals. These providers operate under their own privacy policies and are bound by data protection agreements.
• Identity Verification Providers: Third-party KYC and AML services may process identity documents on z99's behalf to verify player identity. These providers are contractually obligated to protect the data they handle.
• Fraud and Security Services: IP address data and device fingerprint information may be shared with fraud detection systems to identify and prevent account abuse.
• Analytics Providers: Anonymised or aggregated usage data may be shared with analytics tools to monitor platform performance. This data does not identify individual players.
• Legal and Regulatory Obligations: z99 may disclose personal data where required to do so by applicable law, court order, or where necessary to protect the rights and safety of the platform and its users.

All third-party data processors engaged by z99 are subject to data processing agreements that require them to handle personal information securely and only for the purposes specified by z99.

5. How Long We Keep Your Data

z99 retains personal data for as long as your account remains active and for a reasonable period thereafter. Specific retention periods apply depending on the type of data:

• Account registration data is retained for the duration of your account and for a period of five years following account closure.
• Financial transaction records are retained for a minimum of five years in line with standard financial record-keeping practices.
• Identity verification documents are retained for five years from the date of verification or account closure, whichever is later.
• Gaming activity logs are retained for five years from the date of the activity.
• Support communications are retained for three years from the date of the conversation.
• Technical and device data (logs, IP records) is typically retained for twelve months.

After applicable retention periods expire, data is securely deleted or anonymised. If you request account closure, data required to be retained for legal or fraud prevention purposes will be held for the relevant retention period even after the account is closed.

6. How We Protect Your Data

z99 applies a range of technical and organisational security measures to protect personal data from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and the z99 platform.
• Encryption of sensitive data stored in z99 databases.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security reviews and monitoring of platform infrastructure.
• Two-factor authentication options available for player accounts.

While z99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use strong, unique passwords for their z99 account and to keep their login credentials confidential. If you ever suspect that your account has been accessed without your authorisation, contact the support team immediately via live chat.

7. Cookies and Tracking Technologies

z99 uses cookies and similar tracking technologies to make the platform work correctly and to improve the experience for players. A cookie is a small text file placed on your device when you visit a website. z99 uses the following categories of cookies:

• Essential Cookies: Required for core platform functionality — keeping you logged in during a session, remembering your game preferences, and maintaining security settings. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to understand how players navigate the platform — which pages are visited most, where players spend time, and where issues occur. This helps z99 improve the platform over time. Data collected is aggregated and does not identify individual users.
• Preference Cookies: Store your display and notification preferences so they are remembered across sessions.

You can manage cookie settings through your browser. Most browsers allow you to block or delete cookies. Be aware that disabling essential cookies may prevent parts of the z99 platform from functioning correctly. z99 does not use cookies to serve third-party advertising.

8. Your Data Rights

As a z99 player, you have certain rights in relation to your personal data. These rights can be exercised by contacting the support team via live chat or through the support email address shown in the footer of this page.

• Right of Access: You can request a copy of the personal data z99 holds about you. We will provide this within a reasonable timeframe upon verification of your identity.
• Right to Correction: If any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details yourself through account settings.
• Right to Deletion: You may request deletion of your personal data. Note that certain data must be retained for legal and fraud prevention purposes even after an account is closed, as outlined in Section 5.
• Right to Restrict Processing: In certain circumstances, you may request that z99 limit how your data is used while a query or dispute is being resolved.
• Right to Withdraw Consent: Where z99 processes data based on your consent — such as for marketing communications — you can withdraw that consent at any time. Withdrawal does not affect processing that took place before withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interest, including for direct marketing purposes.

z99 aims to respond to all data rights requests within 30 days. Complex requests may take longer, in which case you will be notified of the expected timeframe. Identity verification will be required before any request is fulfilled to prevent unauthorised access to player data.

9. Minors and Under-18 Policy

z99 is strictly an 18+ platform. The collection and processing of personal data from individuals under the age of 18 is not permitted under any circumstances. If z99 becomes aware that a player is under 18, the account will be closed immediately and any data collected will be deleted, subject to any legal obligations requiring its retention.

Parents or guardians who believe a minor may have created a z99 account should contact support immediately via live chat. z99 takes under-age access extremely seriously and will act on any such report without delay.

10. Marketing Communications

z99 may send promotional emails about bonuses, new games, sports betting markets, and platform updates to registered players who have opted in to receive such communications. You can opt out of marketing emails at any time by adjusting your notification preferences in account settings or by contacting support.

Opting out of marketing communications does not affect transactional communications — z99 will still send you important account-related notifications such as deposit confirmations, withdrawal updates, and security alerts regardless of your marketing preferences.

11. Third-Party Links and Services

The z99 platform may reference or link to services or content provided by third parties in limited contexts. z99 is not responsible for the privacy practices of any third-party services you choose to access independently. This Privacy Policy applies only to data processed by z99 directly. Players are encouraged to review the privacy policies of any third-party services they use.

12. Changes to This Privacy Policy

z99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable standards, or improvements to our data practices. Where changes are material, players will be notified through the platform — typically via a banner or account notification. The date at the top of this page reflects when the policy was last revised. Continued use of z99 following an update constitutes acceptance of the revised policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled.

13. Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how your personal information has been handled, please reach out to the z99 support team. Live chat is available 24 hours a day, 7 days a week. Alternatively, you can write to the support email address displayed in the footer of this page. Please include your registered username and a clear description of your query so the team can assist you as quickly as possible.

All data-related queries are treated as confidential and handled by a dedicated team member. z99 is committed to resolving privacy concerns fairly and transparently.